Southfield Collision and Auto Repair

I have almost 300,000 miles on my car and this place keeps me on the road with no delay. Prices are so much better then the dealership.

I'm writing regarding the service that I received from New Roads Auto, I'm saying it was excellent service. I've been a customer at New Roads for these 5 years. That my basic technician is Peter. Peter has served my wife and me as a very caring and professional mechanic. We give a 5 plus star rating, they're very personable and they leave you confident that you've brought your vehicle to the right place. They're very knowledgeable. Usually you get in here and get out in a hurry. Fast service, I recommend New Road Auto shop to family and friends.

Great place of business. Takes care of customers and takes pride in their work.

Over the years, I’ve received the best service from New Roads Auto, before and after their rebranding.. This is a great auto shop who only offers the best work and time frames, be sure to ask for Peter she’ll make sure you’re comfortable and set up to get the best care possible for your vehicle

My name is DeJon Leftwich I’m here to leave a great review with the company new roads auto I wanna say a big thank you for his professionalism an went above an beyond to make my car repair experience great Mr Peter is very legit an trustworthy he will get the job done for you and I seriously recommend him for all an any car repairs I rate him and the company a six star review.

I had a great experience with this company. They were quick and efficient. I had my car repaired at a different place that is now closed, New Roads still honored my warranties and repaired my car at no cost to me. Thank you, New Roads!

Don’t hesitate to give them a call they had good communication and handled my car amazingly. You for sure gotta check them out.

Brought my truck in for some work staff was excellent help and had my truck done in reasonable time

Excellent service

Zero stars. The tow truck driver that State Farm sent got into an accident with my mother's car on Christmas Eve 2022. They cracked the bumper, the lower grill, and messed up the brackets that hold in the headlights. Sam called after it happened and told us that they would fix the damage at their cost. Well, here it is, July 2023 and we still have no bumper. After being told it was painted and ready to be put on, they move their location and suddenly the bumper isn't at that location. They originally quoted us a time frame of less than 3 hours, telling us we could come bring it in and wait while they do it . Well, now they want us to leave our ONLY mode of transportation so they can screw us like the rest of the people in the reviews who waited MONTHS to get their vehicle back. Sorry that isn't happening to us. Jordan has done nothing but string my mother along and lie to her. We try to call, no answer, no call back. After being put on hold for a half hour, we tried to call back and they wouldn't answer!! That's a GREAT way to do business isn't it?!? I guess we will be seeing them in small claims court since they think they can wreck people's vehicles and then screw them over. Jordan's new story today, 7/11/23, is that the bumper is only primed, not painted and that he never said it would only take 3 hours or less. Well, according to our REAL mechanic, it should be an hour and a half if there are no issues. Stay as far away from this business as you can!!! We will be reporting them to State Farm and most likely channels 2, 4 and 7 as we can see this is a regularly occurring problem at this shop. We will be in on Friday 7/14/23, this is your heads up Jordan to have the bumper, painted or not. We want to see proof that you even have it. Thanks!